We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, items must be unopened, in their original packaging, and unused.
To start a return, you can contact us at info@mart-land.com. Please note that returns must be sent to:
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us with any questions regarding returns at info@mart-land.com.
Return Method:
Your option to send the return: Via courier/shipping
How do you get your return shipping label?
Our Fees for Returns or Refunds within united arab emirates
Damages and Issues (Defective Products)
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and correct it. For defective products, returns are completely free. This means your shipping fee is 0.00 AED, and the restocking fee is 0.00 AED.
Your Responsibility (Customer Remorse)
Please inspect your order upon receipt and contact us immediately if you mistakenly purchased the wrong item or no longer need the products, so we can evaluate the issue and correct it. For mistakenly purchased products, you will be responsible for the return shipping costs. You will bear the actual cost of return shipping. The restocking fee is 0.00 AED.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@mart-land.com
Contact Us:
Email: info@mart-land.com