Once you place your order, you will receive an order confirmation email. This means we have received your order in our system and your payment has been pre-authorized.
At Martland, our goal is to provide you with the best shipping options, regardless of where you are. Our mission every day is to deliver to customers all over united arab emirates and ensure that you deserve the highest level of responsiveness at any time.
Once the order is placed, you will be provided with the order status and shipping information, and you will receive a tracking number (via email) once your order has been shipped.
Shipping Fees
We offer free shipping for orders worth 300 AED or more within united arab emirates.
A fee of 18 AED will be applied to orders under 300 AED within united arab emirates.
Order Acceptance & Pricing
Please note that in some cases, an order may not be processed for various reasons. The website reserves the right to refuse or cancel any order for any reason at any time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before the order is accepted.
To prevent credit or debit card fraud, we reserve the right to verify your payment details before providing you with the product and to verify the personal information you have shared with us. This verification may include identity checks, residence verification, or banking information verification. We reserve the right to cancel any order that we suspect involves fraudulent use of a credit or debit card.
We are committed to providing the most accurate pricing information on the site for our users; however, errors may occur, such as cases where an item's price is not displayed correctly. Accordingly, we reserve the right to refuse or cancel any order. In the event that an item is incorrectly priced, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
Every effort is made to ship your order as quickly as possible. All orders are processed after they are placed.
Handling Time, Transit Time & Order Cutoff Time in united arab emirates
Handling Time: 1-2 days (Monday to Sunday)
Transit Time: 2-4 days (Monday to Sunday)
Order Cutoff Time: 9:00 PM
All orders are shipped the same day if placed before 9:00 PM.
What happens after placing the order?
You will receive a confirmation email from us after placing your order, containing your order number and receipt. Your order will usually be shipped within 1-2 business days (excluding holidays). Products that include customizations will take longer to ship.
Please check your spam folder to ensure you’ve received the confirmation email if you don’t see it in your inbox.
If you do not receive a confirmation email, please send an email with the subject line “Order Confirmation Not Received” to:
Email: info@mart-land.com
One of our team members will get in touch with you.
We will contact you separately regarding customized items to ensure proper application of customizations. These items will only be processed and shipped after we receive the customizations.
Which shipping companies do we use?
We use a variety of reputable shipping companies, including but not limited to J&T Express, Bosta, Aramex, and iMile. For high-value orders, the shipping companies will require a signature upon delivery.
How do I check my order status?
Simply track your order using the tracking number we send you via email. If you haven’t received a tracking number after 7 business days, please send an email to support@erssl.com and we’ll assist you.
Contact Us:
Email: info@mart-land.com
So you can receive all the offers, discounts, and also the most in-demand products.
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